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This page covers how eo11 sets out its terms, what rights you hold as an account holder, and where this policy applies — because access and eligibility depend on your local law and the eligible regions we serve. Read through each section to understand what governs your account and how to raise questions directly with us.
eo11 operates under a policy framework that reflects where you access this platform and what local law permits in your eligible region. We do not make uniform claims about what is available everywhere, because the legal landscape for online gaming varies across Bangladesh and the broader region. What this policy establishes is a clear relationship between your account activity and how we handle that activity on our side. Your deposits — whether through bKash, Nagad, or Rocket — are recorded against your account and are governed by the transaction terms you accepted at the point of account creation. We retain those transaction records and make them accessible in your account history. This policy does not override local law; where local law conflicts with any part of our terms, local law takes precedence. If you are unsure whether access is permitted in your specific location, we ask you to check with a qualified local source before continuing. We are not able to provide legal advice on your personal eligibility. What we can do is keep our terms clear, our records accurate, and our support routes open for any question you bring to us.
bKash deposits and withdrawals are logged in your account transaction history. You can review each entry directly from the account wallet section without contacting support.
Nagad transfers are tied to the mobile number registered on your account. Any discrepancy between your Nagad record and our transaction log should be raised through our support contact path.
Rocket payment records appear in the same transaction history view as other methods. The reference number shown there is the one to cite if you need to query a specific entry with us.
Not every aspect of your interaction with eo11 falls under this single policy document. Understanding the boundaries helps you direct questions to the right place and set accurate expectations about what we govern directly versus what a third party handles on their own terms.
Your login credentials, session behaviour and account status are governed by this policy. We maintain the right to suspend or restrict access where we have reason to believe terms have been breached, subject to the review process described in the rights section.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by our transaction terms. The payment network itself — the mobile wallet provider — operates under its own separate terms, which are outside our policy scope.
Game content supplied by studios available in our lobby — including titles from Pragmatic Play, Habanero and others — is governed by the content agreements between eo11 and those studios. We present that content; we do not control the underlying game rules set by each studio.
Any external link, affiliate reference or third-party tool accessed from our platform operates under that party's own terms. We are not responsible for data handling, availability or conduct outside our own domain at eo11.
Holding an account with us means you have a defined set of practical options available to you at any time. You can review your full transaction history — including bKash, Nagad and Rocket entries — directly from the signed-in account area without needing to contact support first. If any detail on your account profile is incorrect, such as a mobile number or registered email address, the account settings section shows you the fields you can update and the verification steps required to confirm each change. Where a transaction entry does not match your own payment record, you can raise a query through our support route and cite the reference number shown in your history. We keep records for the retention period stated in this policy, and you can request a copy of what we hold against your account by contacting us through the published support path. We aim to acknowledge account-related requests and correct errors as quickly as the verification process allows — the exact timeline depends on the nature of the request and any identity confirmation we need to complete.
Open the transaction history in your signed-in account to see a timestamped log of every bKash, Nagad or Rocket entry. No support request is needed to access this view.
Account settings shows which fields you can edit directly and which require identity verification before the change takes effect. Follow the steps shown in that section to update a mobile number or email address.
If any part of this policy is unclear, use the email support route to put your question in writing. Include your account reference so we can respond with the details specific to your account.
For any account action that the self-service area does not cover, our support team is reachable through the contact paths published on this site. Describe the issue and the transaction reference where relevant.
These are the contact routes we publish on eo11 for policy and account queries. We do not list hours or response-time commitments we cannot stand behind — use the route that fits your question and include your account reference to speed things along.
Send policy and account queries to the email address published in the contact section of the site. Include your registered mobile number and any transaction reference relevant to your question.
The live chat widget visible on eo11 connects you directly to our support team for account and policy questions. Start a session from any signed-in page when chat is available.
The help section inside your signed-in account covers common policy questions with written answers. Check there first — many account and transaction queries are resolved without waiting for a reply.
We handle the data attached to your account with a clear purpose: to operate your account, process your transactions and respond to your queries. Nothing beyond that is the aim.
We collect only what is needed to operate your account — registration details, transaction records for bKash, Nagad or Rocket entries, and session data. We do not sell account data to third parties. How we store and process it is described in the privacy policy linked from this page.
eo11 uses cookies to keep your session active across pages and to remember your device for quicker access on return visits. You can review cookie settings in your browser at any time. Disabling cookies may affect how the account area functions on your device.
Your account is protected by the login credentials you set at registration. We recommend keeping your password distinct to this account and not sharing access with others. If you suspect unauthorised activity, contact support immediately using the email route and we will act on your report.
Transaction records are retained for the period required to handle disputes and comply with the terms under which we operate. If this policy changes, we will update this page and note the change date at the top. Continuing to use your account after an update means you accept the revised terms.
These are the questions we hear most often about this policy, account rights and how we handle the data connected to your eo11 account.
Access to eo11 and the applicability of this policy depend on your local law and whether your location falls within an eligible region. We do not make a blanket statement that access is permitted everywhere. Check your local legal position before using the platform.
Yes. Every bKash, Nagad and Rocket transaction linked to your account appears in the transaction history section of the signed-in account area. Each entry carries a reference number and timestamp. You do not need to contact support to access this view.
Open account settings from your signed-in session. Fields that can be changed directly are shown there, along with any verification step required before the change is saved. For fields that are locked, raise a request through our email support route with your account reference included.
We hold your registration details, login history, transaction records and any communications you have sent to support. You can request a summary of what we hold by contacting us through the email route published on this site. We will ask you to verify your identity before we send any account data.
Use the email support route and include the transaction reference number shown in your account history, the date, and the payment method — bKash, Nagad or Rocket. We will compare your record against our log and respond with the outcome of that check.
We update this page when the policy changes and note the revision date at the top of the document. If you continue to use your account after the date shown, that counts as acceptance of the updated terms. We do not send individual notifications for every update, so checking this page periodically is your clearest option.