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These Terms & Conditions set the rules for your eo11 account — how you sign in on a phone, how each bKash, Nagad or Rocket payment is written to your wallet, and what we expect from you in return. Access depends on your local law and eligible regions, so confirm that before you deposit.
Opening an account or using this site means you accept these Terms & Conditions. Where a lobby card or a partner page says something different, this page decides, because it is the version we publish and maintain. We keep the wording as short as the subject allows: how you sign in, how a deposit made through bKash, Nagad or Rocket is written to your wallet, and what happens once you ask for a withdrawal. Some of what we set out here depends on where you are. Casino and betting services are not offered everywhere, and what you can reach is limited by your local law and eligible regions, so check your own position before you fund an account. If you move, or the rules that apply to you change, your access can change with it, and we may need to restrict or close an account. We revisit this text whenever the product changes in a way that touches it — a payment rail added to the wallet page, a new category added to the lobby, or a different route for contacting support. When that happens the updated version goes live on this page, and continuing to use your account after that point means you accept the wording now published. If a clause reads oddly, or you want to know which version applied on the day you made a transfer, write to us through the support route before your next deposit. We would rather answer the question than leave you guessing at it.
These terms cover the account you hold with us, not every service you reach through it. Your sign-in is ours to manage: the email you register with, the password, and the session your phone keeps between visits. The wallet sits here too, so every bKash, Nagad or Rocket transfer you make appears on your account and follows the rules on this page. The same applies when you ask for a withdrawal — the request is governed here, even though the money itself moves through a payment partner. The lobby is a different matter. When you open a title such as Cricket Scorer, Crash Lightning or Slot ThunderStrike, you are using game content we host for play, and it stays ours or our suppliers'. You get to use it, not to copy, resell or run it elsewhere. Third-party services — the wallet provider, your handset platform, your network — set their own rules, and those sit outside this page. Where their terms and ours touch the same ground, their terms govern the part they control.
The account you open with us is covered from the moment you register. That includes the email address you use, the password you set, and the signed-in session your phone holds between visits. Keep those details to yourself; if you share a login, we may restrict the account.
Every deposit through bKash, Nagad or Rocket is written to your account wallet, and these terms apply to each record, each withdrawal request and each balance you see there. What we do not control is the wallet provider's own processing, so keep their app details current too.
Titles you open in the lobby, from Baccarat Casino24 to Slot ThunderStrike, are supplied as playable content. You can use them under these terms; you cannot copy, resell or run them outside the site. Where RTP figures are exposed, they are shown inside the game itself.
Your mobile wallet, your handset platform and your network operator are separate services with their own terms. If a question is about their app or their charges, their rules apply, not ours. Raise it with them first, and come to us only for the part we control.
Plenty of what these Terms & Conditions give you is practical rather than legal, and you can use it today. Open your wallet page and you will see each deposit and withdrawal kept as a record, with the payment rail shown beside it, so you can match a bKash transfer to the moment it reached your balance. If your email address or phone number changes, update it in your account so a confirmation does not go somewhere you no longer read. Disagree with something in the text, or unsure whether a clause covers your case? Ask. The support route on this site is published, and a question sent there before you deposit is answered with the clause in front of us, not a guess. You can also ask us to explain a decision taken on your account, or to correct a detail we hold that is wrong. We would rather fix a record than leave you working from a stale one.
Your wallet page lists deposits and withdrawals with the payment rail beside each one, so a bKash or Nagad transfer can be matched to the day it landed. Open it whenever a balance looks different from what you expected, and note the reference before contacting us.
If your phone number, email or name spelling has changed, edit it in your account rather than opening a new one. Accurate details are what let a confirmation reach you, and they keep a withdrawal request from stalling on a mismatch at the wallet end.
Send the clause and your question through the published support route and we will tell you how we read it. It is quicker to ask before you deposit than to untangle a transfer afterwards, especially where local law and eligible regions limit what we can offer you.
Where a decision on your account needs explaining, ask for the reason in writing. If a detail we hold is wrong, tell us and we will put it right. This route sits with the terms and does not depend on how long you have held the account.
These Terms & Conditions only work if you can reach someone about them, so two routes sit on this site. The policy and help pages are open to anyone, including the text on this page, so you can settle most points about sign-in, wallet records and account rules without contacting us at all. When the point is about your own account, use the support route shown in the signed-in area, which reaches the team handling accounts and payments. Come with the detail that makes the question answerable: the clause you are reading, the date of the transfer, the payment rail you used. If you have already opened a message about the same issue, continue in that thread rather than starting a second one. The history stays in one place, and whoever picks it up can see what has already been said.
The terms you are reading, plus the answers at the foot of this page, are open to anyone. Most questions about signing in, wallet records or account rules are settled there. Start here when the question is about the wording rather than about one of your own transactions.
Once you are signed in, use the support route shown in the account area for anything specific to your wallet, a transfer or an access problem. It reaches the team that can look at your account record while they answer, which is what makes a question about a clause click.
If you have already written to us about an issue, reply in that same thread. The history stays together, so you do not have to repeat the dates and payment details, and the person answering can see the earlier exchanges alongside your account.
Handling account data is part of keeping a wallet you can rely on. We hold what an account needs to work: your registered email and phone, your sign-in credentials, the transaction records behind each bKash, Nagad or Rocket transfer, and the messages attached to a support thread. We do not ask for more than that to open or run an account. Cookies keep a signed-in session alive on your phone so you are not typing a password every time you check a balance. Some are needed for the account area to function; others remember simple preferences, such as the category you last opened. You can clear them in your browser, though you will be signed out and may need to sign in again. Records stay with the account while it is active and for the period our obligations require afterwards, because a payment questioned later still needs a trail. To see what we hold, ask for a correction, or close the account, use the published support route.
An account needs a registered email, a phone number and sign-in credentials, and each deposit or withdrawal is kept as a record beside your wallet. Support threads are stored with the account they belong to. We do not collect extra personal detail to open or run an account.
Cookies keep you signed in on a phone between visits and remember small preferences, such as the category you last opened. Clearing them signs you out and costs you nothing else. Where a cookie is not needed for the account area to work, you can remove it.
Your password is yours to keep private, and the session on your handset is treated as you. Sign out on any shared device, and tell us through the support route if you think someone else has reached your account, so we can look at the access records with you.
Transaction records stay with the account while it is active and for a further period where obligations require it, since a payment can be questioned long after it settles. To see what we hold, ask for a correction, or close the account, write through the published route.
The questions we get about these Terms & Conditions tend to be the same handful, so they are answered here rather than buried in the text. Read them before you deposit, and if your case is not covered, use the published support route — a clause explained early saves a transfer being questioned later.
Yes. Registering and using the site means you accept the version published here at that moment, and the same applies each time you sign in and deposit. If you do not accept the wording, do not use the account; you can write to us first if a clause is unclear.
Access depends on your local law and eligible regions, so we cannot answer yes for every country. Some markets do not permit casino or betting services at all. Check the rules where you are before you deposit, and contact support if you are unsure whether your region qualifies.
Your wallet page holds the transaction record — the date, the payment rail and the amount — and this page holds the current wording. Send us the date and the payment rail you used through the support route and we will confirm which version was live on that day.
We publish the updated text on this page, and continuing to use your account after that means you accept it. If a change affects something specific to your account, write to us before your next deposit and we will point to the clause that now applies to you.
You can ask us to close the account through the published support route. Transaction records attached to deposits and withdrawals are kept for the period obligations require even after closure, because a payment can be questioned later. Ask us what we hold if you want the detail.
Use the support route in the signed-in area. Ask for the clause, or for the reason behind a decision, in writing, and it will be answered by the team that can see your account. Questions about the text itself can also be raised before you deposit.